Shipping and Delivery

The Watchdoctor website offers you the best priced range of watches, batteries and nautical products all backed up by the Watchdoctors 1 year guarantee.

Christmas Delivery notice 13/12/12 We Courier all Barometers of to you the Same Day so there is still time to order for christmas

Customer Service
Where do you ship to?
New Zealand and Australia

How much does shipping cost?

This is based on one item per order.If you order more than one item the shipping will be FREE.

	Watches
New Zealand	$Free Freight Per Order
Australia	$40 $NZ Per Order

	Barometers and Weatherstations
New Zealand	$Free Freight Per Order
Australia	$40 $NZ Per order

	Clocks
New Zealand	$Free freight Per Order
Australia	$40 NZ Per Oder

* We do not send grandfather clocks to Australia, How ever we are happy to help with any enquiry.

How do you package your orders? What Courier Company do you work with?

All products are packaged in a box and bubble wrapped for extra protection

New Zealand  We send  orders either by NZ post couriers or for the bigger parcels we send via castle parcels.

Australia We send via Pack & Send door to door to Australia or you can pick up from one of their locations.

http://www.packsend.com.au/storelocator/

What is your returns Returns/Exchanges Policy?

Returns are accepted within 30 days of delivery. Goods must be returned in original packaging and they must be in an unused condition. Any postage charges are the responsibility of the customer. To process a return, please contact a customer service representative on our toll free number: 0800 693593.

What if my order becomes damaged in the mail?

Occasionally, goods may be damaged during delivery. If goods arrive damaged, please contact one of our customer service representatives on 0800 693583. We will issue you with a return authorisation and provide a reply paid address so the goods can be returned. The goods are then inspected and a replacement order is sent back to you.

Faulty Items/Warranty Claims

Warranty claims are handled directly by the Watch Doctor, we will do our upmost to ensure that warranty claims are handled in a satisfactory and timely manner.