We Service What we Sell
Unless its has been purchased from us we recommend contacting us first
The Watchdoctor website offers you the best priced range of watches, batteries and nautical products all backed up by the Watchdoctors 1 year guarantee.
Want to have your watch repaired? Get your watch fixed and returned to you in working condition in under 2 weeks.
The Watchdoctor has access to specialist repairers who have years of experience in fixing all kinds of mechanical issues.
The following are some frequently asked questions we get relating to repairs
What watches do you service?
Most Brands from Japan & Switzerland and antique watches. We have a excellent relationship with most New Zealand service centres so if we cannot repair it we can manage the repair through each agency.
How long does a repair take?
Watches are repaired within a 7-10 day period on average depending on the availability of parts.
Most mechanical clock repairs are completed within a month.
Watch batteries are fitted with-in a 24hr period as well as water resistant tests.
See what our customers have to say about our clock repairs and servicing: "" Hello Cameron, Well I got the night shut off working (thanks again). One last thank you for your efforts in setting the clock up and getting it here. I suspect you're a perfectionist!!!. If any of our friends really take a shine to the clock and want to buy one, I'll certainly recommend you! Regards." John, Australia"
How do I get it to you? Can I post it to you?
Yes you can either drop of at our workshop or courier to us.
Please make sure that you tell us as much as you can about the issue you need repaired.
Once we receive it we will inform it has arrived and quote on repairs by either by text or email for you to confirm.
We strongly recommend NZ post signature required track & trace courier bags sent to our workshop address:
117 Conway St
How do I get it back? Will you post it back?
Yes we will courier it back to your address.
How will I know when its done?
We will contact you once repair is completed by either phone, cell phone or email.
Why should I choose you for repairs?
We have extensive knowledge of the industry and what is required to complete the repair to a satisfactory condition. Our workmanship is guaranteed.
What area do you service?
All of New Zealand for watches .
See what our customers have to say about our Watch Repairs: "I had my rolex "serviced" in the U.K by a supposed registered agent and after returning to NZ it became faulty,stopping if off my wrist for a couple of hours and making strange noises. I found Watch Doctor in Christchurch via the net and after they had checked and serivced my watch it now works perfectly. I am absolutely delighted with the result and can highly recommend Watch Doctor." Rod Lofthouse, Blenheim
How much does it cost?
Once we receive the Job we will estimate the repair before continuing
How do I pay for it ?
You can either pay by direct credit or phone us to arrange payment
What courier company do you use? Do I have to sign for it?
We strongly recommend NZ post signature required track & trace courier bags.
How do you package it to ensure it doesn’t get damaged?
We Package all jobs as Fragile items with Bubble wrap or re-enforced cardboard.
Do you track and trace?
Yes we use track and trace with new post or pack & send with Castle Freight.
Do you offer a warranty on your work?
All our workmanship is cover by our 1 year warranty.
Call us now to arrange your Watch repair or come into our store at 182 Hoon Hay Rd, Hoon Hay, Christchurch 8242