All of our products come with a manufacturers warranty. We carefully selected these brands as they are high quality and seldom have issues. But if they ever do - you know you are covered by a warranty. We also service all of these brands in our service centre should your product be out of warranty and you are wondering where to get it fixed.
Should you have any issues the product can be returned to: Watch Doctor Head Office: 117 Conway St, Somerfield, Christchurch
The warranty length varies between brands:
- Olympic Watches - 2 Year warranty ,
Olympic Service Centres
- New Zealand , 5 Totara ave , New Lynn , Auckland 0600 , ph 09 8250061
- Australia , c/o Jim Crowther , P.O.Box 24 , Blackheath , NSW 2785 , ph 04 17453956
- Royal London Watches - 2 Year warranty
- Fischer Weather Instruments - 2 Year warranty [ Note that we are the Service agents for this Brand]
- All other brands - 1-year warranty
- FREE SHIPPING on all orders around Australia and New Zealand.
- Using the Eship platform from NZ & Aus post generating automatic tracking
- We package and dispatch your order fast.
- Most New Zealand orders arrive in 2 - 3 business days.
- Most Australian orders arrive in 3 - 6 business days.
- Dispatched from our warehouse in Christchurch New Zealand.
- Carefully packaged so your order arrives safe and sound in pristine condition.
DO YOU OFFER GIFT WRAPPING?
Yes we do. You need to add gift wrapping to your cart (which you can find here) and this will give you gift wrapping options for that product and bring up a box where you can add your personalised message.
HOW MUCH DOES GIFT WRAPPING COST?
Gift wrapping is free of charge with every order and we also throw in a gift card with your personalised message.
CAN I ADD A NOTE WITH MY GIFT?
Yes, when you "add" gift wrapping there is a box where you can let us know what message you would like to send with your gift.
WILL YOU SHIP TO THE GIFT RECEIVERS ADDRESS?
Yes, we do! Why pay for shipping twice? To arrange shipping direct to their door, simply fill out their information in the delivery/shipping details when you are in our online checkout
HOW IS IT PACKAGED?
We package the watches, barometers in gender neutral wrapping paper, adorn it with a bow that won't get squashed in the mail and once it's gift wrapped we will bubble wrap it or use reinforced cardboard to ensure it arrives in tip-top Condition.For more Details about shipping and delivery click here...
Would you like to personalise a wrist watch or pocket watch with engraving? Have your gift hand engraved by our Engraver with over 30 years of experience. Because engraving involves personalisation they take a little longer to get dispatched. We say expect one week's delay on engraved orders.
How many words or letters can I have engraved?
Up to 10 words
Where is the engraving placed?
For pocket watches most people choose to engrave under the front lid if possible or under the back lid. For watches the engraving usually goes on the back.
How do I tell you the message I want to be engraved?
1 - Add the product you would like to your cart
2 - Add engraving to your cart
3 - Once your order has been completed reply to the confirmation email, with an email containing the words you want to be engraved and where about you want it placed. [ Up to 10 words ]
4 - We will reply to your email to confirm.
Can I have my engraved gift, gift wrapped?
Yes, you just need to add gift wrapping to your cart.